This Privacy Policy outlines how your personal information is collected, used, and protected when you interact with Sam Chin Therapy (“I,” “me,” or “my practice”) via this website and related services.

Your Privacy Matters

I am committed to protecting your personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), as well as other applicable international privacy regulations for overseas clients.

What Information I Collect

I may collect and store the following types of information:

• Your name, email address, phone number, and demographic details

• Information you provide through contact forms, emails, or appointment bookings

• Information shared during therapy sessions (stored separately and securely)

• Website usage data, such as IP address and browser type, collected through cookies

How Your Information Is Used

Your information is used to:

• Provide therapy and related support services

• Schedule and manage appointments

• Process payments

• Communicate with you about services, appointments, or resources

• Respond to enquiries

• Improve the website and client experience

I will never sell or rent your information to third parties for marketing.

Storage and Security

All clinical notes are stored securely on a password-protected laptop. I take reasonable steps to prevent unauthorised access, misuse, or disclosure of your information.

Session notes are kept in accordance with Australian professional guidelines, and adult client records are retained for a minimum of 7 years after the end of service, unless otherwise legally required.

Telehealth and Online Tools

I use reputable third-party providers for scheduling, telehealth sessions, and payment processing. These platforms handle limited personal data in accordance with their own privacy policies and are selected for their compliance with industry privacy and security standards.

Cookies and Website Analytics

This website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help analyse website traffic. You can disable cookies in your browser settings.

Confidentiality in Therapy

All information shared in therapy is kept strictly confidential, with the following exceptions where I am legally or ethically required to disclose:

• Risk of harm to yourself or others

• Mandatory reporting of abuse or neglect

• Court subpoenas or legal obligations

Your Rights

You have the right to access or request correction of your personal information at any time. Please contact me via email if you wish to do so.

International Clients

If you are accessing my services from outside Australia, your information may be transferred to and stored in Australia. By using this website or working with me, you consent to this transfer.

Contact

If you have questions or concerns about your privacy or this policy, you can contact:

Sam Chin
Email: info@samchintherapy.com
Website: samchintherapy.com

Effective Date: 7 August 2025